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Privacy policy

Last updated: 17 October 2026 · Operator: MAGIC CITY SNEAKERS (JAWEBNI service), La Soukra, Ariana, Tunisia · Contact: [email protected]

JAWEBNI is a sales assistant that replies, on behalf of a shop (the "Seller"), to the messages received on its Facebook Messenger and Instagram pages. This policy explains which data we process, why, for how long, and what your rights are, whether you are a Seller using JAWEBNI or a customer writing to a shop equipped with JAWEBNI.

1. Who is responsible

The JAWEBNI service is operated by MAGIC CITY SNEAKERS, MG N°2 Rés. Sila 4, Lot STKE, La Soukra, 2036 Ariana, Tunisia. For any question or request about your data: [email protected].

2. Which data we process

2.1 If you are a Seller (JAWEBNI account)

2.2 If you are a customer writing to a shop

2.3 Reading the inbox history (with consent)

The Seller can tick "Learn from my past conversations". Only in that case does JAWEBNI read, read-only, the page's conversation history through Meta's official API. Before any analysis and before anything is stored, customers' names, phone numbers, e-mails, addresses, order numbers and links are masked. Raw messages are only held in memory for the duration of the analysis; we keep only rules (delivery, exchanges…), frequently asked questions and reply examples without personal data. The Seller can withdraw consent at any time by unticking the box, and ask for what was learned to be deleted.

3. Why (purposes)

We do not use customers' data for advertising, we do not sell it and we do not share it with other shops.

4. Meta platform data

JAWEBNI only uses Meta's official APIs (Messenger Platform and Instagram Messaging) and complies with the Meta Platform Terms. The data received from Meta (messages, page and conversation IDs, access token) is used exclusively to provide the service to the Seller who connected the page. It is never resold, never used to build advertising profiles, and is deleted when the Seller disconnects the page or closes the account (see the Data deletion page). If Meta informs us that a user has withdrawn their authorisation, we delete the corresponding data.

5. Processing by providers (processors)

These providers may be located outside Tunisia. We choose providers that contractually commit to protecting the data.

6. For how long

7. Your rights

Under Tunisian Organic Law no. 2004-63 of 27 July 2004 on the protection of personal data, you have a right of access, rectification, objection and deletion of your data. To exercise it, write to [email protected]; we answer within 30 days. You may also refer the matter to the National Authority for the Protection of Personal Data (INPDP). If you are a customer of a shop, you can also ask the shop directly: it can delete your conversation from its app. For a Shopify shop, the deletion requests passed on by Shopify (a customer's or the shop's data) are handled automatically.

8. Security

Data is transmitted encrypted (HTTPS) and stored with a host that encrypts data at rest. Access is limited to the people who need it to run the service. Meta access tokens and shop keys are encrypted and never displayed. Each account only sees its own data.

9. Minors

JAWEBNI is a service for professionals. We do not seek to collect data from minors; if a customer is a minor, Meta's rules apply to their account.

10. Changes

If this policy changes, the update date above is changed and Sellers are informed by e-mail in case of a significant change.