Get started
- Get started
Connect your Facebook or Instagram page
Link your Facebook page (and your professional Instagram account) to JAWEBNI in a few clicks, through Meta's official API.
3 min · Read the article - Get started
Set up your assistant with the setup chat
The setup chat asks one question at a time: business, tone, products, delivery, hours, FAQ. Ready in about 5 minutes.
5 min · Read the article - Get started
Review what the AI found
The AI reads your page, your site, your store and (with your consent) your past conversations, then suggests your info with its source. You confirm.
4 min · Read the article - Get started
Set your rules: exchange, payment, delivery, promos
The assistant applies your own policy, never a default rule. Anything you do not set, it checks with your team.
3 min · Read the article - Get started
Teach it your delivery, returns and FAQ
Give the assistant your delivery fees and times, your exchange policy, your hours and the questions customers ask all the time.
4 min · Read the article - Get started
Test your assistant before you activate it
Write to your assistant like a customer: nothing reaches your real customers until you click Activate.
3 min · Read the article
Your store
- Your store
Connect your store: where your products come from
Shopify, WooCommerce, PrestaShop, Google Sheet / Excel, or no site. Pick your source: the assistant only quotes prices from your catalog.
2 min · Read the article - Your store
Connect your Shopify store
Secure one-click connection, or with a custom app token. Products, prices, stock and orders stay up to date.
4 min · Read the article - Your store
Connect your WooCommerce store
Authorize JAWEBNI from your store in one click, or enter your API keys by hand. Products, stock and orders stay up to date.
3 min · Read the article - Your store
Connect your PrestaShop store
A read-only Webservice key is enough: products, tax-included prices, sizes, stock and promos are imported and can be resynced.
4 min · Read the article - Your store
Import from Google Sheet, Excel or CSV
A table with your products and prices: a Google Sheet shared by link, or an .xlsx / .csv file. Template, columns and rules.
4 min · Read the article - Your store
No site: add your products by hand
Selling only on Instagram or Facebook? Add your products or services with their prices, or paste your list. 5 lines are enough.
3 min · Read the article
Day to day
- Day to day
Suggestion or Automatic mode: which one?
In Suggestion mode you approve every reply; in Automatic mode the assistant answers on its own. Serious cases always go to a person.
3 min · Read the article - Day to day
Take over a conversation
Reply yourself, from the JAWEBNI app or from your Messenger / Instagram inbox: the assistant pauses.
2 min · Read the article - Day to day
Handle serious cases (refund, complaint, angry customer)
When a customer asks for a refund, complains or is angry, the assistant asks for their number, pauses and alerts you.
3 min · Read the article - Day to day
Orders and appointments: where to find them, how to handle them
Cash-on-delivery orders and appointment requests taken by the assistant land in the Orders / Appointments tab.
4 min · Read the article - Day to day
Connect First Delivery and ship in one click
Paste the API token First Delivery gives you, then ship each confirmed order in one click, after checking it. Parcel tracking in the order.
3 min · Read the article - Day to day
Read your statistics
Messages received, share answered by the AI, response time, orders, appointments, most requested products and questions.
3 min · Read the article
Account and data
- Account and data
Plans and the 14-day free trial
14 days free, no credit card, no commitment. What happens when the trial ends and where to see the plans.
2 min · Read the article - Account and data
What counts as a conversation
A conversation is one customer writing to you, however many messages. Messages where you reply yourself do not count.
2 min · Read the article - Account and data
Your data and privacy
Which data JAWEBNI processes, where it is hosted, how long it is kept and how to delete it.
3 min · Read the article
Troubleshooting
No article matches. Try another word, or write to [email protected].
Features marked “soon” are being built: they are not in the app yet.
Frequently asked questions
How do I connect my Facebook or Instagram page to JAWEBNI?
Create your account, click “Continue with Facebook”, pick your page and approve. You must be a page admin; for Instagram, the account must be professional and linked to the page.
How long is the free trial?
14 days, with no credit card and no commitment.
Which stores can I connect?
Shopify, WooCommerce, PrestaShop, a Google Sheet or an Excel / CSV file. With no site, you add your products by hand.
Can the assistant get a price wrong?
It only gives prices from your catalog. A checker blocks any reply containing a number that is not in your data and hands over to you.
Can I reply to a customer myself?
Yes, at any time from the app or your Messenger / Instagram inbox. As soon as you write, the assistant pauses in that conversation.
What is a conversation?
One customer writing to you, however many messages. Messages where you reply yourself do not count.