My page will not connect
- “No page found”: you must be an admin of the Facebook page. Ask the admin to give you that role in Meta, then try again.
- “already connected to another workspace”: the page is used in another JAWEBNI account. Disconnect it there first.
- The Facebook window does not open or closes: allow pop-ups for the site, turn off an ad blocker, then click Continue with Facebook again.
- “The Facebook login was interrupted”: start again; the login must finish in the same window, without closing the tab.
- Instagram does not show up: the account must be professional and linked to the Facebook page (link it from your Facebook page settings).
- “Page not connected: reconnect Facebook” (in Messages): the permission expired or was withdrawn. Go to Assistant → Page → Reconnect Facebook.
The assistant does not answer
- Is it activated? The home page should show “Assistant” on and “Connected page”. If not, activate it.
- Suggestion mode? Replies wait for your approval in Messages (To approve). Approve them or switch to Automatic.
- Did you take over? If you wrote in the conversation, the assistant is paused: click Hand back to the AI. A serious case also pauses the conversation.
- Trial ended? The home page shows “Trial ended”: the assistant stops answering until a plan is chosen.
- Daily AI budget reached? Each workspace has a daily cap. The assistant resumes the next day.
- 24 h window exceeded? Meta forbids replying more than 24 h after the customer's last message.
- Voice note? soon Voice notes are not understood yet; text and photos are.
A strange reply or a “safe sentence”
The checker blocks any reply with a price, stock or fee that does not come from your data, and hands over. Check that the product and its price are in your catalog, then test again.
Still stuck?
Email us at [email protected] and describe what you see on screen. Support is by email.