Orders (shops)
When a customer wants to order in the chat, the assistant asks for product, size, name, phone, governorate and address, reads everything back and waits for a clear “yes”. The order lands in Orders / Appointments, tab Orders. Payment is cash on delivery.
Statuses
New → Confirmed → Shipped → Delivered. You can also set Cancelled or Returned. Every change is kept in the order's history. A final status can no longer be changed.
Changing a status sends nothing to the customer. You tell them yourself from the conversation.
Search and export
Search by number, name or phone. Export CSV downloads your orders.
Appointments (services)
For a clinic, a salon or any service: the customer asks for an appointment, the assistant notes name, phone and wished slot, then the request appears in the Appointments tab with the status Requested.
- Open the request.
- Click Confirm or Refuse.
- JAWEBNI suggests a Derja message to tell the customer. Edit it if you like and send it yourself from the conversation.
JAWEBNI does not replace your calendar: it records the request, your practice confirms.
Soon
- soon Automatic hand-off of the order to the courier, and delivery tracking.
- soon Confirmation message on WhatsApp.
- soon Abandoned carts and WhatsApp campaigns.
Still stuck?
Email us at [email protected] and describe what you see on screen. Support is by email.