Where to set them today
- Setup chat: “Do you do exchanges / returns?” (templates: In store, 30 days · By courier, 7 days · No exchange, to adapt), then delivery fee, free delivery, delivery time and areas, your hours, your address and your number for serious cases.
- Assistant › Info: the same fields (Delivery and payment, Exchanges and returns, FAQ), editable at any time.
- The automatic analysis suggests what it found on your site and page: see review what the AI found.
What the assistant does
- Exchange: it answers exactly your rule.
- Refund: it never promises or refuses; the request becomes a serious case passed to you.
- Payment: cash on delivery (always on), plus whatever your “payment” FAQ says.
- Delivery: only your fee, time and areas. With no delivery time set, it never quotes one.
- Missing rule: it does not make one up, it checks with your team.
It works with or without a physical store, for products as well as services.
Soon
- soon A dedicated Policy screen: payment methods besides cash on delivery, refund rule, public promo codes, physical store or not, ordering in chat or on the site.
Still stuck?
Email us at [email protected] and describe what you see on screen. Support is by email.