From JAWEBNI
- Open Messages and pick the conversation.
- Type in the “Reply yourself…” box and press Enter.
- The banner “You took over” appears: the assistant stops answering in this conversation for a few hours (the banner shows how long).
From Messenger or Instagram
If you answer directly in your usual inbox (Page, Messenger or Instagram), the assistant notices and also pauses in that conversation.
Hand back to the assistant
Click Hand back to the AI in the banner. Otherwise the pause ends by itself after the delay shown.
Limits to know
- Meta allows a reply within 24 h of the customer's last message. After that the app shows “24 h window exceeded”: the customer must write again.
- Your own replies do not count as assistant conversations (see What counts as a conversation).
Notes and tags
In the customer card you can add a private note (only you see it) and tags. Handy to remember a detail before you answer.
Still stuck?
Email us at [email protected] and describe what you see on screen. Support is by email.